Customer Support & Frequently Asked Questions

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How do I monitor the status of my documents in SignHere?

SignHere makes it possible to sign documents digitally and securely on any device. SignHere gives you an overview of the information you need.

You can find an overview of all the documents you have uploaded and their status at the SignHere portal. Once the required signatories have signed a document, you can download it and archive it with a tool of your choice, such as Sharepoint. The documents will also remain available on your portal.

SignHere installation and compatibility

You can visit your SignHere portal from any device and any location. However, you can only upload documents to the portal from a computer or tablet. It is not possible to upload documents from a web browser on a smartphone.

Your contacts can sign the documents they receive from any device. They can start the signing process once they have opened the secure link to the document they have received by email.

SignHere works with Microsoft Windows (XP, 7, 8 and 10) and Mac OS X (El Capitan & Yosemite). With a responsive design, SignHere can also be used on mobile devices based on iOS and Android.

SignHere signing methods

You will need an eID card reader and the Connective browser package to be able to provide a digital signature with your eID card. Mobile web browsers do not support eID signatures.

Communication between the browser and the external hardware (card reader) is done in the Connective browser package. If this package has not yet been installed, installation will be triggered automatically. An intuitive wizard will guide you through the installation process.

Supported browsers:

  • Microsoft Edge
  • Internet Explorer 11
  • Google Chrome n-2
  • Mozilla Firefox n-2

Mac OS

  • Safari n-2
  • Google Chrome n-2
  • Mozilla Firefox n-2

The European eIDAS (electronic IDentification, Authentication and trust Services) Regulation lays a framework by which electronic signatures have the same legal effect as paper-based signatures across all member states of the European Union.

SignHere is an electronic signature solution that offers Qualified Electronic Signatures, the highest level of electronic signatures foreseen under the eIDAS Regulation.

Using SignHere, in case you wish to submit a document for signing by a counterparty in another member state of the European Union, we recommend that you first verify with that counterparty if he will recognize the validity of the electronic signature in that specific situation.

SignHere user manual

SignHere video tutorials

What are electronic signatures?

An electronic signature or e-signature is legally recognized as a valid method to provide consent or approval on electronic documents or forms. Some forms of electronic signatures are considered the electronic equivalent of handwritten signatures.

The qualified electronic signature is the most advanced form of electronic signature according to the requirements of the eIDAS legislation. A qualified electronic signature has the same legal effect as a handwritten signature.

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