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Frequently asked questions

General

SignHere offers legally binding electronic signatures. Choosing the most appropriate type of digital signature is all about striking a balance between ease of use and risk level.
SignHere offers the following types of digital signatures:

  • Advanced Electronic Signatures (AES)
  • Qualified Electronic Signatures (QES)

Advanced Electronic Signatures give assurance about a document’s integrity and provide legal and evidential value.

Qualified Electronic Signatures are mainly used for high-risk documents and offer the highest level of security. Legally speaking, they are equivalent to manual signatures. Qualified Electronic Signatures are legally irrefutable, which means that the integrity of the document and the identity of the person have been established beyond doubt.
SignHere supports qualified electronic signatures with .beID and Itsme®.

It is not yet possible to sign CODA mandates using these channels for the time being.

SignHere makes it possible to sign documents digitally and securely on any device. SignHere gives you an overview of the information you need.

You can find an overview of all the documents you have uploaded and their status at the SignHere portal. Once the required signatories have signed a document, you can download it and archive it with a tool of your choice, such as Sharepoint. The documents will also remain available on your portal.

You can visit your SignHere portal from any device and any location. However, you can only upload documents to the portal from a computer or tablet. It is not possible to upload documents from a web browser on a smartphone.

Your contacts can sign the documents they receive from any device. They can start the signing process once they have opened the secure link to the document they have received by email.

You will need an eID card reader and the Connective browser package to be able to provide a digital signature with your eID card. Mobile web browsers do not support eID signatures.

Communication between the browser and the external hardware (card reader) is done in the Connective browser package. If this package has not yet been installed, installation will be triggered automatically. An intuitive wizard will guide you through the installation process.

Supported browsers:
Windows

  • Microsoft Edge
  • Internet Explorer 11
  • Google Chrome n-2
  • Mozilla Firefox n-2

Mac OS

  • Safari n-2
  • Google Chrome n-2
  • Mozilla Firefox n-2

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