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Frequently asked questions

General

SignHere offers legally binding electronic signatures. Choosing the most appropriate type of digital signature is all about striking a balance between ease of use and risk level.
SignHere offers the following types of digital signatures:

  • Advanced Electronic Signatures (AES)
  • Qualified Electronic Signatures (QES)

Advanced Electronic Signatures give assurance about a document’s integrity and provide legal and evidential value.

Qualified Electronic Signatures are mainly used for high-risk documents and offer the highest level of security. Legally speaking, they are equivalent to manual signatures. Qualified Electronic Signatures are legally irrefutable, which means that the integrity of the document and the identity of the person have been established beyond doubt.
SignHere supports qualified electronic signatures with .beID and Itsme®.

An electronic signature or e-signature is legally recognized as a valid method to provide consent or approval on electronic documents or forms. Some forms of electronic signatures are considered the electronic equivalent of handwritten signatures.

The qualified electronic signature is the most advanced form of electronic signature according to the requirements of the eIDAS legislation. A qualified electronic signature has the same legal effect as a handwritten signature.

The European eIDAS (electronic IDentification, Authentication and trust Services) Regulation lays a framework by which electronic signatures have the same legal effect as paper-based signatures across all member states of the European Union.

SignHere is an electronic signature solution that offers Qualified Electronic Signatures, the highest level of electronic signatures foreseen under the eIDAS Regulation.

Using SignHere, in case you wish to submit a document for signing by a counterparty in another member state of the European Union, we recommend that you first verify with that counterparty if he will recognize the validity of the electronic signature in that specific situation.

It is not yet possible to sign CODA mandates using these channels for the time being.

You will need an eID card reader and the Connective browser package to be able to provide a digital signature with your eID card. Mobile web browsers do not support eID signatures.

Communication between the browser and the external hardware (card reader) is done in the Connective browser package. If this package has not yet been installed, installation will be triggered automatically. An intuitive wizard will guide you through the installation process.

Supported browsers:
Windows

  • Microsoft Edge
  • Internet Explorer 11
  • Google Chrome n-2
  • Mozilla Firefox n-2

Mac OS

  • Safari n-2
  • Google Chrome n-2
  • Mozilla Firefox n-2

SignHere makes it possible to sign documents digitally and securely on any device. SignHere gives you an overview of the information you need.

You can find an overview of all the documents you have uploaded and their status at the SignHere portal. Once the required signatories have signed a document, you can download it and archive it with a tool of your choice, such as Sharepoint. The documents will also remain available on your portal.

You can visit your SignHere portal from any device and any location. However, you can only upload documents to the portal from a computer or tablet. It is not possible to upload documents from a web browser on a smartphone.

Your contacts can sign the documents they receive from any device. They can start the signing process once they have opened the secure link to the document they have received by email.

SignHere works with Microsoft Windows (XP, 7, 8 and 10) and Mac OS X (El Capitan & Yosemite). With a responsive design, SignHere can also be used on mobile devices based on iOS and Android.

On Windows:

  • Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome

On Mac OS

  • Safari
  • Mozilla Firefox
  • Google Chrome

For each browser, support is extended to up to two releases back.

Recipients invited to sign a document, will receive an email containing a hyperlink.

They can open this link via a browser using installed on any standard desktop or mobile device. At first use, a small extension will be added to the browser. There will be no updates or no driver installs.

Applying an electronic signature to a document, does not require SignHere to be installed on that device.

Signing with a basic signature, requires only a mouse or touchpad. However if a Qualified Electronic Signature using the eID is to required, t will need an eID card reader.

SignHere supports .doc / .docx / .txt / .pdf / .pdfa formats.

Following the eIDAS regulation, SignHere enables to sign electronically using the eID from following EU member states:
• Belgium
• Netherlands
• Luxembourg
• Spain
• Portugal
• France
For activating foreign eID signature method, please contact us.

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